User Data Deletion Instructions
Last updated: 24 August 2026
In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and Meta Platform Developer Policies, Rechlio (operated by Replova Labs Private Limited) provides complete transparency and self-serve options for users and businesses to request the deletion of their personal data, workspace records, and connected Meta WhatsApp Business Account (WABA) data.
1. Ways to Delete Your Data
Option A: Self-Serve In-App Disconnect & Deletion (Immediate)
You can instantly clear your credentials and stored messages directly from your Rechlio dashboard:
- Disconnect & Delete WhatsApp Credentials: Navigate to WhatsApp → Settings (or Connection tab) and click "Disconnect & delete WhatsApp data". This permanently removes your Meta access tokens, Phone Number ID, and WABA configuration from our database, and purges all stored WhatsApp message logs for your workspace. It also deregisters your phone numbers from our app at Meta, so you can register them elsewhere; if Meta does not confirm that, we tell you rather than assuming it worked.
- Delete Single Conversations: In WhatsApp → Inbox, open any customer chat and click"Delete conversation" in the chat header to erase all message history for that specific contact.
- Close Your Account: Go to Settings → Close account. You will be shown what will be lost, asked why you are leaving, and asked to type your account email to confirm. Your workspace and everything in it — leads, campaigns, messages, call recordings and transcripts, and your connected channel credentials — is then deleted immediately. There is no recovery window and no archived copy we can restore for you afterwards.
- Any remaining wallet balance is not refunded. Withdraw or spend it before closing if that matters to you.
- Any WhatsApp numbers you have connected are released back to you at Meta as part of closing, so you are free to register them with another provider. If Meta does not confirm a release we will say so rather than assume it worked.
- We keep a small record of the closure itself — see the retention table below.
Option B: Removing Rechlio via Meta / Facebook Settings
If you connected your WhatsApp Business Account via Meta Embedded Signup, you can revoke Rechlio's permissions directly through Meta at any time:
- Log in to your Facebook account associated with your Business Manager.
- Go to Settings & Privacy → Settings → Business Integrations (or Meta Business Settings → Apps).
- Locate Rechlio and click Remove.
- Meta will send an automated Signed Data Deletion Callback request to Rechlio's server. Our system processes this callback automatically to revoke stored access tokens and mark connection records for immediate deletion.
Option C: Email Request
You may request manual deletion of your account, workspace, or customer data by emailing our Data Protection team:
- Email: support@rechlio.com
- Subject: "Data Deletion Request - [Workspace Name]"
- Processing Time: Requests are verified within 24 hours and fulfilled within 7 business days.
2. What Data Is Deleted & Retention Schedule
| Data Category | Deletion Method | Retention Timeframe |
|---|---|---|
| WhatsApp Access Tokens & WABA Config | In-app disconnect or Meta callback | Immediate (0 seconds) |
| WhatsApp Message Logs & Chat History | In-app delete chat or disconnect | Immediate / 24 hours |
| Lead Lists, Contacts & Campaign Data | Workspace deletion / Manual request | Purged within 30 days |
| AI Call Recordings & Transcripts | Manual delete or workspace closure | Purged within 30 days |
| Tax, Invoices & Statutory Transaction Logs | Secure archiving | Retained for 7 years (Indian Tax Law requirement) |
| Record of the closure itself — your email address, how you signed up, the reason you gave and any feedback, and summary counts of what the workspace held | Written when you close your account | Retained so we can answer you if you contact us about a closure, and so a free trial allowance cannot be claimed repeatedly by closing and signing up again. Your email address in this record can be erased on request — write to us and we will remove it while keeping the anonymous part. |
3. Data Deletion Status & Confirmation Tracking
When a Data Deletion request or Meta Callback is received, Rechlio generates a uniqueConfirmation Code and status URL. If you require proof of data deletion for audit or compliance purposes, please contact support@rechlio.com with your workspace ID to receive your Data Deletion Confirmation Certificate.
4. Data Processed on Behalf of Your Customers (Data Processor Role)
For end-customer phone numbers, WhatsApp chats, and recipient records uploaded by your business, you act as the Data Fiduciary / Data Controller, and Rechlio acts as the Data Processor. When your customers submit opt-out or deletion requests to you, you can delete their contact record directly from the Rechlio Inbox or Prospects table, which permanently removes their records from our active servers.
5. Contact & Support
- Grievance / Data Protection Officer: Replova Labs Private Limited
- Email: support@rechlio.com
- CIN: U62012PN2026PTC255232
- Registered Address: H. No. 1152, Wangdari, Shrigonda, Ahmadnagar - 413726, Maharashtra, India